1. Product Warranty & After-Sales Service

SMART ELECTRONICS offers genuine electronic products from leading brands. The warranty, after-sales service, and product support are provided solely by the respective brand in accordance with its official terms and policies. While SMART ELECTRONICS is not responsible for warranty claims, we are always happy to assist our customers in contacting the brand’s authorized service center and facilitating the warranty process.

2. Instalment Verification Process

To process an installment application, one or, in some cases, two guarantors may be required. Our authorized representative will visit your residence and the guarantor(s)’ residence to complete the verification process. During the visit, the applicant and guarantor(s) must present their original CNIC, utility bill, and any additional documents requested, if applicable. Photocopies of the required documents must be submitted at the time of product delivery.

3. Returns & Exchanges

SMART ELECTRONICS does not offer returns or exchanges once a product has been delivered. Any manufacturing defects or product-related issues are covered under the warranty and service policies of the respective brand. However, our customer support team will gladly assist you in registering your complaint with the brand and help ensure your issue is resolved as quickly as possible.